We believe in superlative customer service!
That’s why nearly half of our associates are out in the field, in person, helping customers’ businesses run more efficiently. Instead of working with one sales representative, you will work with a team of experts from our IT and Service Departments.
We earn our stripes day by day by providing our customers with the highest quality of equipment and service.
Managed Print Services *Under Construction*
Workflow Analysis *Under Construction*
Networking & IT Services
Financial Services *Under Construction*
Buying Assistance For Government, Educational, and Non-Profit Organizations *Under Construction*
Remote Helpdesk
Our Service Guarantee
Our Service Department takes you from downtime to uptime in no time!
Exceeding customer expectations—that is the driving force behind CBM’s commitment to service.
Response—Fast service response is guaranteed. Our average response time is just over 3 hours, however, we guarantee 4 hours on priority calls across our 60-mile radius.
Back up and running quickly—should a Technician not have a needed part or supply item, it will be brought to them. They stay on site, working on your system.
Performance—If we are unable to repair your system within 8 hours, the Technician is empowered to authorize a loaner to you until your system is up and running. If we cannot repair your system, we will replace it with a system of equal or greater capabilities.
Quality—We guarantee that your last copy will be as good as your first for 5 years (or a certain amount of copies which depends on the size of machine), whichever occurs first, provided that it is continuously covered under our Comprehensive, Worry-Free Full Service Agreement.
Certified and factory-trained technicians ensure the value of your investment. They follow a multi-point checklist to verify the proper operation of each major machine function.
Call us and talk to a local “live” customer service specialist—NEVER a 1-800 number.
Extensive inventory of factory authorized parts and supplies in stock.
Free staff training and support to ensure you maximize the full capability of the technology during the life of your contract. Our IT support staff are second to none.
Flexibility to increase or decrease your base service commitment to more accurately reflect your new operational requirements.