1. THEY CLAIM THAT TONER PRICES ARE GOING TO GREATLY INCREASE OR ARE OFFERING AN EXCLUSIVE OFFER. Do you have a service contract with Chattanooga Business Machines? If so, remember that your toner is INCLUDED. We will NEVER bill you for toner separately...so how could there be a rate hike? If you do not have a service contract then we will NEVER reach out to you regarding toner, unless we are following up on a request or question. 2. THEY ASK FOR DEVICE & MODEL INFORMATION.